Advaitant Tech, Inc. (also doing business as BTS Tech Labs) ("Advaitant Tech," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website at advaitantech.com (the "Site"), our SMS/text messaging program, and related services and communications.
1. Information We Collect
We collect information in the following ways:
Information you provide to us. This includes information you submit when you fill out a form, request or schedule a consultation, subscribe to communications, opt in to SMS messaging, or otherwise contact us — such as your name, business name, email address, mobile phone number, and any details you choose to share about your business or your inquiry.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, referring URLs, and the dates and times of your visits. This information is collected through cookies and similar technologies (see Section 5).
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule and conduct consultations;
- Provide, maintain, and improve our services and the Site;
- Send you communications you have requested or opted in to receive, including SMS messages;
- Understand how visitors use the Site so we can improve it;
- Comply with legal obligations and protect our rights; and
- Operate and grow our business in a manner consistent with this Policy.
3. SMS / Text Messaging
If you opt in to receive text messages from us, the following applies:
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. You can cancel SMS messages at any time by replying STOP; after you do, you will no longer receive SMS messages from us. For help, reply HELP or contact us using the details in Section 13. Carriers are not liable for delayed or undelivered messages.
4. How We Share Your Information
We do not sell or rent your personal information. We may share information only in the following limited circumstances:
Service providers. We may share information with trusted third-party vendors who perform services on our behalf — such as website hosting, scheduling, customer relationship management, email delivery, and analytics — solely so they can perform those services for us, and subject to appropriate confidentiality obligations.
Legal and safety. We may disclose information if required to do so by law or in response to a valid legal request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or respond to a government request.
Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.
As stated in Section 3, we never share mobile phone numbers or information collected through SMS messaging with third parties for their own marketing purposes.
5. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to operate properly, remember your preferences, and understand site usage. You can set your browser to refuse some or all cookies or to alert you when cookies are being sent; however, some parts of the Site may not function properly if you disable cookies.
6. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to provide our services, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent to certain processing. You may also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or replying STOP to our text messages. To exercise any of these rights, please contact us using the details in Section 13. We will respond in accordance with applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
9. Third-Party Links
The Site may contain links to third-party websites or services that we do not operate or control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
The Site and our services are intended for businesses and individuals who are at least the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. International Users
We are based in Guelph, Ontario, Canada. If you access the Site or provide information to us from outside Canada, you understand that your information may be processed in Canada or other jurisdictions that may have data protection laws different from those in your country.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page, and your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Advaitant Tech, Inc.
Guelph, Ontario, Canada
Email: [email protected]
Phone: +1 226-337-1752